Contact Us

As a core apparel brand carefully developed by Anhui Shanbai E-Commerce Co., Ltd., Roenstore has always taken "listening to user needs and providing high-quality services" as its core guideline since its establishment. While focusing on the R&D and promotion of three core apparel categories—dresses, shorts, and midi skirts—Roenstore also attaches great importance to effective communication with every consumer. We deeply understand that every interaction—whether it is your questions about product details (such as fabric characteristics and version adaptability) when selecting apparel, your concern about order progress and logistics status after placing an order, or your valuable suggestions for brand development—is an important opportunity for us to optimize services and enhance the experience. Therefore, we have established diversified official contact channels, striving to respond to every one of your needs with a professional and patient attitude, allowing you to feel secure and convenient during your interaction with Roenstore.
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Relying on years of operational experience in the apparel e-commerce field, Anhui Shanbai E-Commerce Co., Ltd. has established a complete after-sales communication and problem-solving system, and "Contact Us" is an important part of this system. We understand that you may want to confirm the specific size parameters when choosing a dress to avoid affecting the wearing experience due to incorrect size selection; you may also have questions about product care methods after receiving shorts or midi skirts and hope to get professional guidance; or you may find abnormal information during logistics tracking and need to understand the package status in a timely manner. No matter what problem you encounter, as long as you contact us through official channels, our team will intervene as soon as possible and solve your troubles through detailed communication and efficient handling, ensuring that your consumption experience is not affected.
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To allow you to choose the most convenient communication method according to your habits, we provide a variety of official contact channels: you can visit Roenstore's official website (www.roenstore.com) to obtain more comprehensive service guidelines while learning about brand dynamics and product information; if you prefer written communication and hope to explain your needs in detail or keep communication records, you can send an email to customer@roenstore.com, and we will reply to you within 1-2 working days to ensure that every consultation is properly handled; if you encounter an urgent problem and need to get feedback quickly, you can also directly call the contact number +86-18654377890. During working hours (Monday to Friday 9:00-18:00, excluding legal holidays), our staff will provide you with real-time answers and help you solve the problem.
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We always believe that sincere communication is the foundation of building trust between the brand and users. The voice of every consumer—whether it is recognition of products, affirmation of services, or pointing out shortcomings—will become an important driving force for the growth of the Roenstore brand. Anhui Shanbai E-Commerce Co., Ltd. will also continue to rely on its own resource advantages, continuously optimize contact channels and communication efficiency, and provide more users with higher-quality apparel products and services through the Roenstore brand, allowing every consumer who chooses us to feel the warmth and sincerity of the brand.​
Brand and Company Information​
  • Brand Name: Roenstore​
  • Affiliated Company: Anhui Shanbai E-Commerce Co., Ltd.​
  • Head Office Address: Rooms 6410 and 6411, Huitong Fortune City, Xiangyang Street, Yingdong District, Fuyang City, Anhui Province​
Contact Us​
  • Contact Phone: +86-18654377890