Payment Method

As a core brand focusing on the apparel sector under Anhui Shanbai E-Commerce Co., Ltd., Roenstore has always taken "providing convenient and secure cross-border shopping experiences for global consumers" as its core goal since its establishment. Relying on the company's mature cross-border payment cooperation system and compliant operation mechanism, while deepening the quality of its three core product categories (dresses, shorts, and midi skirts) and optimizing global shipping services, Roenstore also attaches great importance to the security and adaptability of the payment process. To align with the payment habits of consumers in different regions and match the brand's global service positioning, we currently only offer two secure and reliable payment methods: PayPal and credit card (UnionPay, WeChat Pay, and Alipay are not supported). The following will detail the operation process, advantages, precautions, and inquiry channels for each payment method, ensuring that you can clearly understand the rules and successfully complete the payment during the checkout process, enjoying a smooth cross-border shopping experience.​
1. Details of Supported Payment Methods​
(1) PayPal Payment​
As a globally recognized third-party payment platform, PayPal, with its strict information encryption technology and mature cross-border payment system, is one of the core payment methods provided by Roenstore for global users. It is particularly suitable for consumers with cross-border shopping experience or those who prefer convenient payments.​
  1. Operation Process: ① After selecting your favorite apparel (such as dresses, shorts, etc.) on Roenstore's official website (www.roenstore.com), click "Add to Cart" and proceed to the "Checkout" page; ② Select "PayPal" in the "Payment Method" option, and the system will automatically redirect to PayPal's official login page (information is transmitted via encryption during redirection to ensure security); ③ Enter your PayPal account email and password to log in, confirm that the order amount, shipping address, and other information are correct, then click "Confirm Payment" to complete the transaction; ④ After successful payment, you will receive an order confirmation email from Roenstore (including the order number and product information) and a payment receipt email from PayPal. You can check and save them at any time as transaction proof.​
  1. Advantages: ① Security Guarantee: PayPal uses multiple encryption technologies to protect your payment information. During the transaction, sensitive data such as your bank card number and account password will not be disclosed to Roenstore, effectively reducing the risk of information leakage; ② Cross-border Adaptability: It supports multi-currency payments (such as USD, EUR, GBP, etc.), and the system will automatically complete currency conversion based on real-time exchange rates without manual operation; ③ After-sales Convenience: If order cancellation or refund is required later, the refund amount will be directly returned to your PayPal account. The refund arrival time is usually 3-7 working days, subject to PayPal's platform rules.​
  1. Precautions: ① Ensure that your PayPal account has completed real-name authentication and is in a normal state (no freezing or restrictions), otherwise payment failure may occur; ② If your PayPal account balance is insufficient, the system will automatically deduct the amount from the bank card/credit card bound to your account (you need to set the deduction priority in your PayPal account in advance); ③ If you encounter issues such as page freezing or redirection failure during the payment process, you can first check the stability of your network connection. If the problem persists, you can send an email to customer@roenstore.com to explain the situation (mark the email subject as "PayPal Payment Issue + Order Number"), and we will assist in troubleshooting within 1-2 working days.​
(2) Credit Card Payment​
To meet the needs of consumers who are accustomed to direct credit card payments, Roenstore supports credit card payments issued by major global banks (including Visa, MasterCard, American Express, etc.; UnionPay credit cards are not supported. By cooperating with payment institutions with international security certifications, we ensure an efficient and secure payment process.​
  1. Operation Process: ① Select the "Credit Card Payment" option on the checkout page to enter the encrypted payment form page (the address bar of the page will display the "https" prefix, indicating encrypted information transmission); ② Follow the on-screen prompts to fill in the credit card number (fill in completely without spaces), cardholder name (must be exactly the same as the name on the front of the credit card, case-sensitive), expiration date (in MM/YY format, e.g., "12/26" means expiration in December 2026), and security code (CVV code, usually located in the signature area on the back of the credit card, a 3-4 digit number); ③ After confirming that all information is filled in correctly, click "Submit Payment", and the system will verify the information in real-time and complete the deduction; ④ After successful payment, you will receive an order confirmation email from Roenstore, and the credit card issuing bank will also send a transaction reminder (SMS or email), allowing you to check whether the transaction amount is consistent.​
  1. Advantages: ① Instant Payment Confirmation: Credit card payments usually involve real-time deduction. After successful payment, the order will immediately enter the "Paid - Pending Shipment" status, shortening the order processing cycle; ② Global Acceptance: No matter which country or region you are in, you can complete the payment directly as long as you hold a supported credit card type, without the need to register an additional third-party account; ③ Clear Billing: Credit card transaction records will be uniformly included in your monthly bill, facilitating subsequent financial verification and consumption management, especially suitable for users who need reimbursement or bookkeeping.​
  1. Precautions: ① Carefully check the credit card information to avoid payment failure due to incorrect card number entry, wrong expiration date filling, missing security code, etc.; ② Some banks may set limits or security verification (such as SMS verification code, dynamic password) for cross-border credit card payments. Please ensure that your reserved mobile phone number is unblocked to complete the verification in a timely manner; ③ If your credit card has expired, frozen, or has an insufficient credit limit, you will not be able to complete the payment. It is recommended to check the card status in advance through the bank's APP or customer service. If you have any questions, you can call the contact number +86-18654377890 for consultation or contact the credit card issuing bank directly for assistance.​
2. Common Payment-related Issues and Solutions​
  1. Common Causes of Payment Failure and Solutions:​
  • Cause 1: Unstable network or payment page timeout. Solution: Refresh the page and try again, or switch to a different network environment (e.g., from wireless to wired network) before re-operating. Avoid making payments in scenarios with weak network signals.​
  • Cause 2: Abnormal account/card status. Solution: If paying via PayPal, check if the account is restricted; if paying via credit card, confirm if the card is expired, is frozen, or has a sufficient credit limit. You can repay after resolving the abnormal status;​
  • Cause 3: Payment amount exceeding the limit. Solution: PayPal accounts or credit cards may have daily/single transaction limits. You can contact the PayPal platform or credit card issuing bank to adjust the limit, or place orders in multiple times (please note the minimum order amount per order, subject to the official website announcement).​
If you still cannot resolve the issue after trying the above methods, you can send an email to customer@roenstore.com with the order number, payment method, and problem screenshots, and we will assist in further troubleshooting.​
  1. Order Cancellation and Refund Instructions:​
  • If you need to cancel an order after payment (when the order is not yet shipped), you can log in to the official website, go to "My Account - Order Management", find the corresponding order, and click "Apply for Cancellation", or send an email to customer@roenstore.com to apply. After the order cancellation is approved, the refund will be returned via the original payment channel: PayPal payments will be returned to the PayPal account, and credit card payments will be returned to the original credit card. The refund arrival time is usually 7-15 working days (subject to the processing cycle of the payment platform or bank).​
  • If "payment is successful but the order is not generated" due to a system failure, we will detect the abnormal transaction through the system within 24 hours and take the initiative to contact you via email or phone (+86-18654377890) to verify the situation. After confirmation, we will process a full refund for you to ensure the security of your funds.​
  1. Payment Information Security Guarantee:​
Roenstore attaches great importance to the security of your payment information. All credit card payment information is transmitted via SSL encryption technology, and we will not store sensitive data such as your complete credit card number or security code. During the PayPal payment process, your account information is only transmitted within the PayPal platform, and we cannot access your PayPal account password or details of the bound bank cards. From technical encryption to process control, we provide double protection to prevent your payment information from being leaked, tampered with, or abused.​
3. Warm Tips for Payment Operations​
  1. Verify Order Information: Before making a payment, be sure to carefully check the product model, quantity, shipping address, contact phone number, and payment amount in the order to ensure the information is accurate. This avoids logistics delays due to incorrect addresses or subsequent disputes caused by inconsistent amounts.​
  1. Save Payment Receipts: After successful payment, it is recommended that you save the order confirmation email from Roenstore and the payment receipt from the payment platform (PayPal/credit card issuing bank). These can be used as a basis for subsequent order status inquiries and after-sales issue handling.​
  1. Monitor Account Status: After payment, you can log in to "My Account" on the official website to check the order status. If the order status shows "Pending Payment" for a long time (more than 24 hours) but the payment has been deducted, it may be due to a system delay. You can wait patiently or contact us via email to verify.​
Roenstore is always committed to providing global consumers with a secure and convenient payment experience. If you have any questions or encounter problems during the payment process, please feel free to contact us through the official channels listed on this page. We will provide you with professional and efficient services to ensure that you successfully complete the shopping process.​
Brand and Company Information​
  • Brand Name: Roenstore​
  • Affiliated Company: Anhui Shanbai E-Commerce Co., Ltd.​
  • Head Office Address: Rooms 6410 and 6411, Huitong Fortune City, Xiangyang Street, Yingdong District, Fuyang City, Anhui Province, China​