Shipping Policy

As a core brand focusing on the apparel sector under Anhui Shanbai E-Commerce Co., Ltd., Roenstore has always taken "providing high-quality apparel and efficient cross-border logistics services to global consumers" as its core goal since its establishment. Relying on the company's mature global logistics cooperation network and refined regional operation system, while deepening the quality of its three core product categories (dresses, shorts, and midi skirts), Roenstore continuously optimizes shipping services in different regions. We strive to ensure that every consumer can clearly understand shipping rules, conveniently track logistics progress, and easily receive their favorite products. To clearly inform you of your shipping rights and specific rules for each region, we have formulated this Shipping Policy, which details the fee standards, timeline scopes, and precautions for two shipping methods—"Standard Shipping" and "Free Shipping"—covering six major regions: Oceania, North America, Asia, Europe, South America, and Africa. We also provide consultation channels for shipping-related issues, ensuring that you fully grasp shipping details before shopping and enjoy a smooth cross-border shopping experience.​
1. Overview of Global Shipping Services​
Roenstore provides shipping services covering most countries and regions in the above six major regions (specific deliverable countries/regions are subject to the display on the official website's checkout page). All shipping fees and free shipping thresholds are calculated in US Dollars ($), and only two shipping methods—"Standard Shipping" and "Free Shipping"—are available, with no additional shipping types. Among them, "Standard Shipping" applies when the order amount does not meet the free shipping threshold of the corresponding region, and a fixed shipping fee must be paid in accordance with the rules; "Free Shipping" applies when the order amount exceeds the free shipping threshold of the corresponding region, and all shipping fees can be automatically waived. During the shipping process, we will cooperate with local professional logistics service providers to ensure that products are delivered safely and on time, and provide you with full-process logistics tracking services to help you keep track of the real-time status of your package.​
2. Detailed Shipping Rules by Region​
(1) Oceania Region​
  1. Standard Shipping Rules: When your order amount (excluding taxes, only calculating the actual payment amount of products; the same below) is in the range of 0-60 $ (inclusive of 60 $), a shipping fee of 15 $ is required. For example, if you purchase a pair of shorts worth 45 $ or a dress worth 60 $, an additional 15 $ shipping fee is required.​
  1. Free Shipping Rules: When your order amount exceeds 60 $ (exclusive of 60 $), you are automatically eligible for the Free Shipping service with no shipping fee required. For example, if you purchase a midi skirt worth 55 $ and an accessory worth 12 $, with a total order price of 67 $, you will meet the Free Shipping requirement.​
  1. Shipping Timeline: Affected by the geographical distribution of Oceania and logistics scheduling, the timeline for both Standard Shipping and Free Shipping is usually 10-18 working days. For remote island areas, the timeline may be extended to 20-25 working days (force majeure factors such as holidays and customs inspections may cause delays, and the specific timeline is subject to the actual logistics progress).​
(2) North America Region​
  1. Standard Shipping Rules: When the order amount is in the range of 0-95 $ (inclusive of 95 $), a shipping fee of 10 $ is required. For example, if you purchase two dresses with a total price of 88 $, a 10 $ shipping fee is required.​
  1. Free Shipping Rules: When the order amount exceeds 95 $ (exclusive of 95 $), all shipping fees are automatically waived. For example, if you purchase a midi skirt worth 100 $, or a pair of shorts worth $80 $ and an accessory worth 20 $, you will be eligible for Free Shipping.​
  1. Shipping Timeline: The logistics network in North America is well-developed. The timeline for both Standard Shipping and Free Shipping is usually 7-15 working days. For core cities in major countries such as the United States and Canada, the timeline can be shortened to 5-12 working days, and for remote areas (such as Alaska and Yukon), the timeline may be extended to 15-20 working days.​
(3) Asia Region​
  1. Standard Shipping Rules: When the order amount is in the range of 0-40 $ (inclusive of 40 $), a shipping fee of 8 $ is required. For example, if you purchase a dress worth 35 $ or a pair of shorts worth 40 $, an 8 $ shipping fee is required.​
  1. Free Shipping Rules: When the order amount exceeds 40 $ (exclusive of 40 $), you are automatically eligible for Free Shipping. For example, if you purchase a midi skirt worth 45 $, or two accessories with a total price of 42 $, you will meet the Free Shipping requirement.​
  1. Shipping Timeline: Asia is geographically close to China, so the shipping timeline is relatively short. The timeline for both Standard Shipping and Free Shipping is usually 5-10 working days. For major countries in East Asia and Southeast Asia (such as Japan, South Korea, and Singapore), the timeline can be shortened to 3-8 working days, and for some remote areas in West Asia and Central Asia, the timeline may be extended to 12-18 working days.​
(4) Europe Region​
  1. Standard Shipping Rules: When the order amount is in the range of 0-100 $ (inclusive of 100 $), a shipping fee of 12 $ is required. For example, if you purchase a dress worth 90 $ and an accessory worth 10 $, with a total order price of 100 $, a 12 $ shipping fee is required.​
  1. Free Shipping Rules: When the order amount exceeds 100 $ (exclusive of 100 $), all shipping fees are automatically waived. For example, if you purchase a midi skirt worth 105 $, or two pairs of shorts with a total price of 110 $, you will be eligible for Free Shipping.​
  1. Shipping Timeline: The logistics coverage in Europe is extensive. The timeline for both Standard Shipping and Free Shipping is usually 8-15 working days. For major EU countries (such as Germany, France, and the United Kingdom), the timeline can be shortened to 6-12 working days, and for some remote areas in Eastern Europe and Southern Europe, the timeline may be extended to 15-22 working days.​
(5) South America Region​
  1. Standard Shipping Rules: When the order amount is in the range of 0-80 $ (inclusive of 80 $), a shipping fee of 20 $ is required. For example, if you purchase a dress worth 75 $, a 20 $ shipping fee is required.​
  1. Free Shipping Rules: When the order amount exceeds 80 $ (exclusive of 80 $), you are automatically eligible for Free Shipping. For example, if you purchase a pair of shorts worth 85 $, or a midi skirt worth $70 $ and an accessory worth 15 $, you will meet the Free Shipping requirement.​
  1. Shipping Timeline: The logistics chain in South America is relatively long. The timeline for both Standard Shipping and Free Shipping is usually 12-20 working days. For core cities in major countries such as Brazil and Argentina, the timeline can be shortened to 10-18 working days, and for remote areas, the timeline may be extended to 20-28 working days.​
(6) Africa Region​
  1. Standard Shipping Rules: When the order amount is in the range of 0-100 $ (inclusive of 100 $), a shipping fee of 25 $ is required. For example, if you purchase a dress worth 95 $ and an accessory worth 5 $, with a total order price of 100 $, a 25 $ shipping fee is required.​
  1. Free Shipping Rules: When the order amount exceeds 100 $ (exclusive of 100 $), all shipping fees are automatically waived. For example, if you purchase a midi skirt worth 105 $, or two pairs of shorts with a total price of 110 $, you will be eligible for Free Shipping.​
  1. Shipping Timeline: There are significant differences in logistics infrastructure among some countries in Africa. The timeline for both Standard Shipping and Free Shipping is usually 15-25 working days. For core cities in major countries such as South Africa and Nigeria, the timeline can be shortened to 12-22 working days, and for remote areas, the timeline may be extended to 25-35 working days.​
3. Common Shipping-related Issues and Solutions​
  1. Logistics Tracking and Progress Inquiry: After placing an order and completing the payment, you will receive a shipping notification email containing the logistics tracking number within 24 hours. You can query the real-time logistics status by visiting the "My Account - Order Management - Logistics Tracking" section on Roenstore's official website and entering the order number or logistics tracking number. If the logistics information is not updated for a long time (more than 3 working days), you can consult by sending an email to customer@roenstore.com (mark the email subject as "Logistics Tracking + Region + Order Number", e.g., "Logistics Tracking + Europe + 123456"), and we will assist in verifying within 1-2 working days.​
  1. Handling of Lost or Damaged Packages: If the logistics tracking shows "Delivered" but you have not received the package, or if you find the product damaged due to shipping after receiving the package, you need to submit an application by sending an email to customer@roenstore.com within 7 natural days of confirming the abnormality (supporting documents such as order number, package photos, and logistics screenshots are required). If it is confirmed that the package is lost after verification, we will reship the product for you or provide a full refund (including the product amount and the paid shipping fee; only the product amount will be refunded for Free Shipping orders). If it is confirmed that the product is damaged, we will arrange a reshipment or partial/full refund according to the degree, and the relevant shipping fees will be borne by us.​
  1. Handling of Customs Clearance Issues: Cross-border shipping may involve customs clearance procedures and taxes (such as customs duties, value-added taxes, etc.) in the destination country/region. Such fees shall be borne by you in accordance with local customs regulations. If the package is detained during customs clearance (e.g., supplementary materials are required), you can consult by calling the contact number +86-18654377890, and we will provide you with the materials required for customs clearance, such as order certificates and product lists. If the package is returned due to customs clearance failure, we will process a refund for you after receiving the returned package (deducting the reverse shipping fee; the actual forward shipping fee will be deducted for Free Shipping orders).​
4. Warm Tips for Shipping Services​
  1. Standard for Filling in Shipping Address: Please accurately fill in the complete shipping address when placing an order, including country/region, city, street name, house number, postal code, and contact phone number (it is recommended to fill in a local mobile phone number to facilitate communication with logistics providers). This avoids package non-delivery or delay due to an incomplete address.​​
  2. Reminder for Special Periods: During major global holidays (such as Christmas, New Year's Day, Spring Festival, etc.), logistics service providers may experience tight transportation capacity. It is recommended that you plan your shopping time to avoid the logistics peak period. Special weather conditions, such as rainy seasons and hurricane seasons in some regions, may affect the shipping timeline. You can consult about the recent shipping situation through official channels before placing an order.​
Roenstore is always committed to providing reliable cross-border logistics services to consumers in different regions through clear and transparent shipping policies. If you have any questions or encounter problems during the shipping process, please feel free to contact us through the official channels listed in this Policy. We will ensure that your products are delivered safely and on time with professional and efficient services.​
Brand and Company Information​
  • Brand Name: Roenstore​
  • Affiliated Company: Anhui Shanbai E-Commerce Co., Ltd.​
  • Head Office Address: Rooms 6410 and 6411, Huitong Fortune City, Xiangyang Street, Yingdong District, Fuyang City, Anhui Province, China​